News & Updates

When you manage healthcare data, "secure enough" is never enough. Third-party administrators (TPAs), brokers, consultants, health plans, and employer groups all rely on platforms that must process sensitive information accurately and safely. But here’s the problem: Most platforms claim strong security — very few actually prove it.

New technology and platforms seem to appear overnight, and it can be a struggle to keep up. The unfortunate truth behind this rapid change is that it is necessary to stay one step ahead of bad actors who pose a threat to your data and clients’ sensitive medical information. That’s where you come in. As a TPA or a broker, you have a fiduciary responsibility to your clients to keep their data safe and secure. Using or recommending an outdated platform can expose client data to security threats, and in the event of a breach, you may face significant financial and legal repercussions.

This year’s SIIA conference made one thing clear: the market is shifting faster than many TPAs are ready for. Across meetings and side conversations, the same topic kept coming up: large, established TPAs facing serious operational and financial challenges because their technology hasn’t kept up with client expectations. Investors and clients alike are losing patience with outdated systems, long implementation timelines, and rigid infrastructure. Some organizations are even watching their valuations drop as a result.

HIPAA compliance has never been static. Since it first passed, the regulation has evolved in response to technological advancements, new threats, and changing expectations from regulators, payors, and members. For third-party administrators (TPAs), this creates a unique challenge. Staying compliant isn’t just checking a box one time and calling it a done day. Instead, it requires maintaining vigilance in an environment where the rules, risks, and repercussions are constantly shifting.

As technology rapidly evolves, Third Party Administrators (TPAs) can no longer afford to rely on outdated systems. From increasing cybersecurity threats to rising compliance risks, legacy platforms are putting sensitive data, and your reputation, at risk. Don’t let legacy systems and software hold you back. Here, learn how to stay ahead in an industry where the tech is stuck in the past.

In today’s digital-first world, outdated tools and slow systems won’t cut it. In this blog, we explore how member expectations have evolved, and why tech-driven solutions like intuitive portals, real-time data, and secure cloud platforms are now essential for TPAs. Learn how IPS helps organizations stay ahead with flexible, scalable, and future-ready technology that delivers the seamless experience members, and TPAs, demand.

You can’t force change in healthcare; it has to be built from the inside out. In this blog, IPS CEO and Founder Shawn Evans shares how real transformation in claims administration doesn’t start with technology, but with people. Told through the stories of acquiring Podiatry Plan and East West Administrators, this post highlights how listening, observing, and solving for real user pain points can lead to platforms that actually work—efficiently, flexibly, and sustainably. Because in healthcare, progress isn’t about moving fast. It’s about moving with purpose.

Since their introduction, the No Surprises Act (NSA) and the Transparency in Coverage (TiC) rule have continued to throw wrench after wrench into the works of the healthcare regulatory landscape.

AI is everywhere—and while it offers exciting possibilities, it’s not a fix-all solution, especially in the complex world of healthcare. Learn how AI and machine learning differ, why human oversight remains essential, and where AI delivers real value—from streamlining claims processing to supporting data-driven decisions. The future of healthcare isn’t AI alone, but people and AI working together.