There are a number of necessary “evils” you have to undergo when you’re a decision-maker in business—it’s just how things go. That doesn’t make them any easier, and that’s especially true in the TPA space. There are plenty of headaches to go around when dealing with the ups and downs of the industry, but one major headache is when it’s time to switch your claims administration operating system. Or, to be accurate, there are about four major headaches: long integration timelines, high costs of implementation, being forced to go-live, and financial and fiduciary risk.
Making that switch, however, is more than often necessary. Whether it’s improved performance and scalability, better compliance and regulatory support, or cost efficiency, changing your operating system can bring about many benefits. Unfortunately, those headaches can make it seem not worth the hassle. That’s where we come in—let’s take a look at the four main objections people have to switching operating systems, and how IPS is here to eliminate them.
Objection 1: The Long Integration Timeline
One of the big headaches from switching systems is the fear that the process will take forever, disrupting operations and costing you a hefty chunk of money. It’s a valid concern; there are plenty of horror stories of switching systems gone wrong out there, and the operating costs lost from disruption are nothing to laugh at. That’s why we take it seriously at IPS, with a 90 to 180-day implementation process that ensures efficiency and minimal disruption. Members are transitioned to our platform at your own pace, instead of a forced timeline that leaves room for errors. Encompass+ is also intuitive and easy to use, meaning you don’t have to worry about any other delays due to intense and laborious training after implementation is complete.
Objection 2: High Cost of Implementation
Speaking of implementation, another objection people have to switching systems is the potentially overwhelming upfront costs. From setup fees to data migration, high-cost fees can hit you out of nowhere. And since the last thing you want to do is pay an overwhelming amount just to get stuck waiting on a lengthy integration timeline, IPS not only eliminates those upfront fees, but we don’t get paid until the job is done. We provide cost flexibility, without charges for running two platforms simultaneously during the transition. We aren’t here to be like other claims administration and transparency platforms you may have heard of, with hefty upfront investments for poor service. We don’t make money until you do.
Objection 3: Forced Go-Live Before Full Readiness
Another common concern is that you’ll be pushed live before everything is set up correctly. In the haste to get things up and running, there are plenty of errors that can slip through, especially if you aren’t ready in the first place. Rushed launches create unnecessary risks that simply aren’t worth it—unfortunately, though, that’s often exactly how things go. IPS’ solution? We allow you to transition on your timeline, ensuring your systems are fully ready before going live. With a “Try Before You Buy” approach, we make sure to prove the system works for your business before you commit.
Objection 4: Financial and Fiduciary Risk
The final objection we’re covering is the concern that switching systems could expose you to financial and fiduciary liability. Again, this is a valid concern. With the sheer amount of devastating cyber-attacks we’ve seen lately, security isn’t something you want to leave up to chance, unless you’re looking to lose trust, business, and a lot of money. At IPS, eliminating any risk is of the utmost importance. We assume the financial risk, so if it doesn’t work for you, we lose—not you. Additionally, we have built-in fiduciary safeguards to minimize liability during and after the transition. And finally, our client-centric philosophy means we have a personal stake in ensuring your success. A loss for you is a loss for us, just as a win for you is a win for us.
The Time to Upgrade is Now!
You’re not alone in your fears of making an operating system switch. There are plenty of reasons for concern, and we’ve listened to them. With our cloud-based platforms, Encompass+ and Trasnparency+, we make the process seamless and risk-free, eliminating any common worries—or headaches—you might have.
Learn more about making your switch painless! Explore your options with IPS and schedule a demo or visit our landing page today.
