News & Updates

The Value of Member Experience

August 6, 2025
In today’s digital-first world, outdated tools and slow systems won’t cut it. In this blog, we explore how member expectations have evolved, and why tech-driven solutions like intuitive portals, real-time data, and secure cloud platforms are now essential for TPAs. Learn how IPS helps organizations stay ahead with flexible, scalable, and future-ready technology that delivers the seamless experience members, and TPAs, demand.

The Journey to Claims Admin Expertise

July 15, 2025
You can’t force change in healthcare; it has to be built from the inside out. In this blog, IPS CEO and Founder Shawn Evans shares how real transformation in claims administration doesn’t start with technology, but with people. Told through the stories of acquiring Podiatry Plan and East West Administrators, this post highlights how listening, observing, and solving for real user pain points can lead to platforms that actually work—efficiently, flexibly, and sustainably. Because in healthcare, progress isn’t about moving fast. It’s about moving with purpose.

AI Isn’t Your Silver Bullet:
Why AI Alone Can’t Solve Your Problems

May 21, 2025
AI is everywhere—and while it offers exciting possibilities, it’s not a fix-all solution, especially in the complex world of healthcare. Learn how AI and machine learning differ, why human oversight remains essential, and where AI delivers real value—from streamlining claims processing to supporting data-driven decisions. The future of healthcare isn’t AI alone, but people and AI working together.

It’s All About Security: Our Top Takeaway from HCAA

March 12, 2025
You’ve probably heard it time and again by now—protecting your data is more vital today than ever. Of course, this leads us to the obvious question: what’s the best way to go about ensuring that protection? According to what the IPS team heard at this year’s HCAA Executive Forum, the answer is increased cybersecurity—and investing in the technology to support it.

Exploring the New HIPAA Security Rule Updates: Everything You Need to Know

January 23, 2025
Regulatory authorities are renewing their focus on HIPAA audits, placing a spotlight on compliance, and healthcare organizations are being urged to pay closer attention to the evolving security landscape. Recently, the U.S. Department of Health and Human Services (HHS) proposed significant updates to the HIPAA Security Rule, marking the first major revisions in over a decade. These changes are designed to address the growing complexity of cybersecurity threats and the increasing need to protect sensitive health information.

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